At NexousBank, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with our services (collectively, the "Services").
1. Information We Collect We may collect the following types of information:
Personal Information: Name, email address, phone number, address, date of birth, government-issued identification, and other contact or identity verification details.
Financial Information: Bank account details, transaction history, wallet addresses, and payment information.
Technical Information: IP address, browser type, device information, operating system, and usage data related to your interactions with our Services.
2. How We Use Your Information We use the information we collect to:
Provide, operate, and improve our Services;
Process your transactions and manage your account;
Verify your identity and comply with legal obligations;
Communicate with you, including for customer support and updates;
Detect and prevent fraud or unauthorized activity;
Analyze usage patterns and enhance user experience.
3. Sharing of Information We do not sell your personal information. We may share your information with:
Service providers who help us operate our business (e.g., payment processors, ID verification);
Regulatory authorities when required by law or legal processes;
Business partners or affiliates in connection with joint services or legal mergers/acquisitions.
4. Data Security We implement appropriate technical and organizational security measures to protect your data from unauthorized access, disclosure, or misuse. However, no system is entirely secure, and we encourage you to use strong passwords and protect your account credentials.
5. Data Retention We retain your information as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, regulatory, or contractual obligations.
6. Your Rights Depending on your jurisdiction, you may have the right to:
Access and review your personal data;
Request correction or deletion of your data;
Object to or restrict processing in certain circumstances;
Withdraw consent at any time (if applicable).
To exercise your rights, please contact us at support@nexousbank.com.
7. Cookies and Tracking Technologies We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings.
8. Third-Party Links Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites.
9. Changes to This Policy We may update this Privacy Policy from time to time. We will notify you by updating the "Effective Date" and posting the revised version on our website. Continued use of our Services signifies your acceptance of the updated policy.
10. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: support@nexousbank.com